The DARIAH-DE Helpdesk, based on the open source software OTRS, offers a fast response to enquiries of all kinds from the DARIAH users. For example the software is used to process all inquiries of our support. The helpdesk support team is familiar with the humanities and cultural science research processes. In addition, there is the option to use the software supplied by the helpdesk for the own projects, if they are connected to the DARIAH infrastructure. So the enquiries may be work through structured and with the help of standardised and proven processes.